Select Language -

• Press 1- To Report Loss or Stolen Card
• Press 2- For All Other Queries

To block your Debit, Credit or any other card issued by the bank-

• Contact: 18001033723  (1-800-103 - ESAF) or 080-46443723  (080-4644 - ESAF)
• Email: customercare [at] esafbank [dot] com
• Visit the nearest ESAF Bank branch

• Balance Enquiry (send <BAL>to 8086077575)
• Mini statement (send < MINI > to 8086077575)
• Cheque Status (send < CHQSTATUS > to 8086077575)
• Stop Cheque Request (send < CHQSTOP > to 8086077575)
• Chequebook Request (send < CHQBOOK > to 8086077575)
• Debit card pin Regeneration (send < EPIN > to 8086077575)
• Change of Primary Account number (send < SETPRIME XXXX > to 8086077575)
  (Last four digit of to be updated account number)

If you want to know account balance or get your mini statement , give a missed call-

• 8592866639 which is (85928-MONEY) - For knowing A/C balance
• 8593866639 which is (85938-MONEY) - For getting mini statement

• Dial *99# from your registered mobile number
• Enter the short name of the bank to be confirmed or the first 4 letters of the IFSC
  code to be confirmed
• After entering valid IFSC code or short name, a menu will appear with different options
  of available services
• Enter 1 for balance inquiry and submit
• A confirmation screen will appear displaying the available balance

• Complaints & Grievance Redressal

If you have any Service Request/Complaints, please contact our Call Centre
Call our 24-hour -

• 18001033723  (Toll free)
• 080-46443723  (Paid line for customers who are calling from abroad.)
  or contact nearest branch

Even after 5 days, if you are still not satisfied with the resolution you may contact

• Cluster Head

If the complaint is not resolved even after 10 days you may contact the Principal Nodal Officer-

• Mr. Abiesh Jose
  Principal Nodal Officer
  ESAF Small Finance Bank.
  ESAF Bhavan, Mannuthy, Thrissur-680651
  Email: principalnodalofficer [at] esafbank [dot] com
  Phone No.: 8589001933

If you are not satisfied with the resolution even after 15 days you may contact the -

• Executive Vice President
  ESAF Small Finance Bank.
  ESAF Bhavan, Mannuthy, Thrissur-680651
  Email: evp [dot] cs [at] esafbank [dot] com

If after exhausting 21 days and all the above channels you are still unsatisfied, you may write to-

• The Managing Director
  ESAF Small Finance Bank.
  ESAF Bhavan, Mannuthy,
  Thrissur-680651

If the case was rejected/partially accepted, the Bank will internally escalate it to the Internal Ombudsman
for his consideration and final decision. Customers need not approach the Internal Ombudsman directly.

If you are still not satisfied with the resolution of your complaint you can approach -

• Banking Ombudsman

For grievances/queries related to third party products (Insurance & Pension)